Shipper Help Center

Need help? Call us at +49 (0) 30 56 839 559

Frequently Asked Questions


What are the advantages of working with fliit as a partner?

We relief you from all the hard and annoying work related to food logistics. We help you to find the perfect solution with our broad carrier partner network.

What is the difference between fliit and a traditional freight-forwarding company?

Particularly considering the special requirements of food logistics, traditional freight-forwarding companies have a very stiff setup and often can barely handle singular requests. Based on our network and our asset-light model however, we can react to highly individual transport requests of any size quickly and flexibly.

Can I book the service of fliit only within Germany?

At the moment fliit generally focuses on national food transportation. Nevertheless, we are ready to expand our operations for singular requests in bigger project. So feel free to talk to us about international requests and we will help you within our possibilities and provide you with useful advice.

Does the service of fliit cost?

The use of our website, price calculator, counseling and contacting the team are completely free of charge.

Will my data be transmitted to third parties?

All data that we receive and collect from you will only be used to process and complete your requests and demanded services and to improve your experience with us. That means your data will neither be sold nor leased to third parties or be provided for third party use for advertising or market research.

Booking Process

How do I book a transportation with fliit?

Simply contact us at +49 (0) 30 56 839 559 or send a request to Alternatively, you can directly use the calculator on our website to have a price estimation for your transport calculated. We will contact you afterwards to clarify all the details in a personal conversation.

What type of transportation can be executed through fliit?

We specialize in the transportation of any kind of food in distribution transportation. Nevertheless, due to our broad carrier partner network that comprises many different vehicles we can also handle other requests in special cases.

Is there a minimum amount for transport requests?

No! In contrast to common freight-forwarding companies we can already handle requests starting from very small sizes such as one box, one EPAL or one roll cage. For more information please call us or send a request via e-mail and we will contact you about the possibilities and details.

Does fliit have a EU license?

Since we do not handle any vehicles or drive ourselves, the EU license does not apply to us. However, we ensure that all our carriers that execute your transport own a valid EU license.

Does fliit have an IFS or comparable certification?

Since we do not own any vehicles or drive them ourselves, the IFS license does not apply to us. However, we ensure that our carrier partners have various certifications. Simply contact us at +49 (0) 30 56 839 559 or to find out which certificates are represented in which region.

Booking Process

Who is my personal contact at fliit?

All of our clients have their own personal contact who supports them during the whole project. Contact this person to talk about new project requests and issues concerning current projects as well as to ask any open questions.

What happens if my plans change on short notice?

No problem! Simply contact your personal contact at fliit or the dispatch hotline at +49 (0) 152 3849 0361 and depending on the situation your transport will be redesigned based on your desires.

How can I reach out to fliit if there is the problem during my transport?

In case of incidents during your transport you can call our dispatch at +49 (0) 152 3849 0361. They will immediately answer all questions concerning your transport and seek for a solution to your problem.

How does it work?

Create profile Contact our sales team and provide us with your general information for easy request creation

Create a transport request Inform us on times, locations, delivery amount and special requirements for regular deliveries or spontaneous needs

Receive offer We search the perfect carrier for you from our broad network of specialized carriers and instantly suggest a price

Provide details Inform us on exact pick up and drop off locations so we can communicate everything to the driver

Lean back We take it from here and make sure everything is delivered as requested. We solve any incidents before you can even start stressing

Track transport and receive documentation Follow the progress of your delivery through track and trace and check proof of delivery, delivery time, temperature, and other KPIs

Still have questions?

Contact the team

Contact us at +49 (0) 30 568 395 59

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